Returns

Refund Policy 
We want you to be delighted with your purchase. If there is a problem with the quality of your order, contact us within 28 days of receiving your order to describe the problem and reach agreement on any return, credit, or additional changes. Please note, no goods will be accepted for return without prior authorization.

Send all emails related to returns, damages, defects, and problems to info@nu-bloom.com.

We will respond to your request and determine the best way to solve the problem.

Please save the original packaging and product as you may be required to ship it back to us for your credit or refund. Please pack your item for return mailing carefully if you wish it to arrive in saleable condition, as items can break with impact.

Please include the following with your return: 
• Dated sales receipt, invoice or other proof of purchase 
• Reason for return 
• Name, Address and Phone Number

All returns which we do not immediately determine to be a mispack by our staff or defect/quality related are the client's responsibility to ship back to us. Because we are an independent business with limited resources, we cannot bear the cost of shipping returns for you. We hope our clients understand this necessity and shop mindfully. 
Let us know if you would like a replacement of the same product or if you would like the credit amount applied to the purchase of another item and we will be happy to process that order once we receive your return.

If you prefer a credit card refund, a dated sales receipt, invoice or other proof of purchase is required. Please provide Credit Card number, expiration date and security code, or we are happy to call you when we receive your return to collect that information. If you are unable to provide a dated proof of purchase, we are happy to offer a credit towards the purchase of a replacement product.

If you are unable to provide a dated proof of purchase such as email, we are happy to offer a credit towards the purchase of a replacement product. Any credit or refund issued beyond the original 28 days of purchase, will be done solely at our discretion.

For purchases of Nu-Bloom brand products made on Amazon - the only authorised retailer of Nu-Bloom products - the return policy of Amazon will apply. Please refer to the Amazon retail site where you made your purchase to determine options. We apologize, but we are unable to provide refunds, credits, or exchanges directly when products are purchased through Amazon.

Please note: We do not accept returns on products that were purchased through eBay, or any other unauthorized retailers of Nu-Bloom products. If you have any questions about Authorized Retailers, please contact our Customer Service Department: info@nu-bloom.com

We appreciate your feedback and value your comments, both critical and complimentary. Please do take the time to tell us why you were not satisfied with our products. This helps us improve. 
Goods must be returned within two weeks of the return authorization.

For clients in the USA, mail return products to: 
4283 Express Lane 
Suite 2230-464 
Sarasota, 
FL 34249

For all other clients, we will inform you as to your nearest return depot upon contact with us.